As a healthcare worker, you choose your profession because you want to make a difference in the lives of people. Your desire and ability to offer high-quality patient care is a calling. But, sometimes, you will have to deal with patients who are not in their best mood or who don’t bring out the best in you. With the stress and pressure involved in the job, you can easily make things not so right. Below are our tips for you on building a stronger relationship with your patient to ensure exceptional patient care.
Help your Patient Feel Human
Remember that your patient has gone through some poking, testing and scanning. They may not feel important or special. In fact, some of them may think they are just subjects of a clinical testing. As a patient care provider, there are many things you can do to counter these feelings. When talking to a patient, use his name, look him in the eyes and take his hand. These simple gestures can really touch hearts.
Help Him Not to Feel Helpless
You may have a patient who used to be in control of things. He can be a person people count on. Being in your care can be something that makes him feel helpless. What you can do is to let him take part in the care plan. There may be small choices that he can make. Empowering him to make decisions can uplift his spirit. Although he may not an idea of terminologies associated with his illness, he still has the intelligence to actively take part in his care plan.
Never Contradict, Match or Argue Wits
It is never a good practice to tell your patients they are wrong. Despite possibly incorrect information they presented, you still need to respect what they say. In case you do not agree with your patient, explain in a polite way why their thoughts might be correct. It is important that you help them understand what is going on while they get treatment.
Thank Them for their Cooperation in the Care Plan
Saying “thank you” to your patients for their active participation and contribution to their care plan will surely make their day. Having to suffer symptoms of the illness, deal with the loss of independence or accept the mere fact that they are sick is not easy for them, but thanking them for their willingness to get treated can empower them to continue to do so.
Continue to See Healthcare as a Calling
A lot of professionals start to see healthcare as a job instead of a calling. But keep in mind that if healthcare becomes a job, you can easily encounter mistakes. These days, healthcare involves lots of variables that you can easily get off track. Never forget who you are and why you are in your current workplace.
Patient care doesn’t just mean the huge life-saving things that you do which matter but also the seemingly unimportant details you do for your patients which make a real difference.
ATC Healthcare Services, an expert in healthcare staffing in Philadelphia, employs nurses dedicated to provide exceptional patient care. To know more about our services and other healthcare staff we can supply your facilities, please call 215-592-7600 or visit http://www.atcphiladelphia.com/.